Refund policy

Return & Refund Policy

We are committed to providing every customer with high-quality products and services. If you are not satisfied with your purchase, you can follow the return and refund policy outlined below.

1. Return and Refund Conditions

• If the product you received is damaged or defective, you can request a return or refund within 7 days of receiving your order.
• The returned product must be in its original packaging, unused, and undamaged.
• If the product does not match the description or is damaged during shipping, we will offer a full refund or replacement.

2. Return Process

• Please contact us by email, providing your order number, product details, and a description of the issue.
• We will provide you with a return address and instructions based on your situation.
• Once we receive the returned product and verify it meets the return criteria, we will process your refund or replacement.

3. Refund Method

• Refunds will be issued to your original payment method. Please note that processing times by banks or credit card providers may affect the time it takes for your refund to be credited.
• If your refund request is approved, it will usually be processed within 7 business days.

4. Non-returnable Items

The following items are non-returnable:

• Customized or personalized products;
• Opened or used products, unless defective.

5. Shipping Fees

If the return is due to a product defect or wrong shipment, we will cover the return shipping costs. In other cases, the customer is responsible for return shipping fees.